MessyFile uses a small set of providers to operate the service. The provider involved depends on the feature a customer chooses. This inventory describes current production roles; it is not a certification or a promise that a provider will never change.
Role: Website hosting, server-side functions, and private file/job storage.
Data: Submitted files, generated results, request details, customer contact information, and operational records needed to run the service.
Role: Hosted checkout and payment processing.
Data: Payment and checkout information, customer email, purchased service, amount, and transaction identifiers. MessyFile does not receive full card numbers from Stripe-hosted checkout.
Role: Professional file-format conversion when that conversion path is selected.
Data: The source document and converted result needed for that job.
Role: AI-assisted extraction or organization for requests that require it.
Data: Relevant document content and task instructions needed to produce structured output. Direct format conversions are not replaced with AI summarization.
Role: Transactional email for confirmations, tracking, support, and delivery notices.
Data: Recipient email address and the contents and delivery metadata of the service message.
Role: Intake for the Free File Check.
Data: Information and sample files submitted through that form.
Role: Limited website measurement.
Data: Page views, referral/campaign information, and selected action events. Session replay, automatic form-content capture, uploaded-document capture, and payment-card capture are disabled.
Native uploads receive a deletion deadline when accepted. Source and result files are scheduled for deletion 30 days after receipt; for a human-reviewed service, the file deadline is reset to 30 days after approval. A daily cleanup removes stored file blobs. Limited transaction, security, and audit records may remain when needed for legitimate business or legal purposes.
Do not submit medical records, government identification numbers, Social Security numbers, full payment-card numbers, passwords, authentication secrets, or unrelated sensitive information without express written acceptance. Redact unnecessary information first.
Questions from customers or institutional reviewers may be sent to support@messyfile.com.